FAQs

WHEN DO I NEED TO ARRIVE BY FOR A SCHEDULED CLASS?

Please plan to arrive at least 15 minutes before class, allowing enough time to find parking. Bring water, a towel, and a positive attitude to give your best effort. New members should arrive 30 minutes early to complete a waiver and address any questions.

*** Late arrivals may not be admitted.

Is there designated parking for Drive members?

For the most convenient parking when visiting Drive Custom Fit, use the Tuscan Village South Parking area, accessible via the rotary at Via Tuscan Drive and South Village Drive. These lots are located just east of our entrance and south off of South Village Drive. Overflow parking is available in the lot near Beach Plum and Williams Sonoma and on the streets throughout the village. During busy events such as the holiday season, car shows, and the 4th of July, parking may be more limited; please plan ahead.

We appreciate your patience as construction continues in the Village.

For more details, visit Tuscan Village Parking, or CLICK HERE.

ARE MINORS ALLOWED TO BE MEMBERS?

Memberships are available for ages 16 and older. If you are under 18 we require a parent’s or guardian’s waiver.

DO I NEED TO SIGN UP ONLINE?

We suggest that you sign up for class through our website or app to guarantee you a spot in your preferred class. However, we do welcome drop ins if there is room in the class. You may cancel your spot up to 12 hours before the class. After 12 hours you will be charged a late cancel or no show fee.

ARE THERE BEGINNERS CLASSES?

Our classes our specifically designed for all levels! The instructors are always accommodating to the members needs.

CAN I DOUBLE BOOK CLASSES?

Members can book 1 class per day, but are encouraged to take more based on availability. Drop in and see the front desk reception team 15 minutes prior to class start and if there is space they will gladly put you in a second class. Please note, the MindBody app will not allow you to book 2 classes in one day.

HOW DO I CANCEL MY MEMBERSHIP?

We are sorry to see you go!

To cancel your monthly membership and stop the billing of the monthly membership fee on the 1st of the month, the club requires written notification delivered by and postmarked via certified mail to the club address before the 10th of the previous month. Our front desk service team does not process cancelations.

Upon receipt of the certified letter, you will receive an email confirmation.

Additional questions can be sent to service@drivecustomfit.com or 603-935-9825.

CAN I FREEZE MY MEMBERSHIP?

We hope you recover soon and get back in to classes!

Drive will freeze your account for up-to 3 months for a medical reason that physically prohibits you from exercise. Freeze fees apply and your membership rate is guaranteed upon your return.

To freeze your monthly membership and stop the billing of the Monthly Membership Fee on the 1st of the month, the club requires written notification delivered by and postmarked via certified mail to the club address before the 10th of the previous month. Our front desk service team does not process a freeze or freeze request.